Terms & Conditions

Welcome to Explore Sumba Travel Company’s Terms & Conditions page for booking tours. By booking a tour with us, you agree to comply with and be bound by the following terms and conditions. These terms apply to all individuals or entities that book tours with Explore Sumba Travel Company.

We are committed to providing you with an exceptional travel experience through our carefully curated tours. To ensure that your tour booking process is as smooth and seamless as possible, we have established these terms and conditions, which outline the rights and responsibilities of both parties involved in the tour booking process.

Please take the time to read and understand these terms and conditions carefully before booking a tour with us. If you have any questions or concerns, please do not hesitate to contact us. Your booking of a tour with us indicates your acceptance of these terms and conditions, and you agree to be bound by them.

1. Price and validity:

All prices are valid from 01st January 2022 – 31 December 2023. Prices are net and non commissionable; except for series group, all rates will be negotiable. All prices are exclusive of insurance, extra luggage, visa and vaccination costs, personnel costs (laundry, telephone, drinks, room service, tips, etc.) and other costs that are declared as exclusive in the tour description. The tour prices are subject to change due to the fluctuation of prices, unless the tour has already been confirmed to client by Explore Sumba. The reason for this price change has to be related to a change in transport costs, fuel prices, taxes and exchange rates.


2. Payments:

Settlement of payment is a down payment and a final payment. The down payment is 50% of the total amount. This payment must be made 7 days after confirmation of the trip. The final payment must be done 20 days before the trip starts, unless there is a prior agreement. Special conditions may apply for special requests. All payments can be
made to:

Beneficiary: PT ASIABLE INDONESIA
Bank: BNI (IDR Account)
Acc. No: 3158585884
SWIFT code: BNINIDJAXXX
Bank Address: Gedung BNI, Jalan Jendral Sudirman Kav 1, Jakarta Pusat, Indonesia

3. Liability:

Explore Sumba is liable for the reasonably similarity of tours on the website in reality, comparing to the expectation of the customer. We consider safety first, which means if condition and situation is bad (such, rebellion, riots, landslide etc), the tour could be cancelled. If the tour has to be cancelled, we will change the programs after obtaining an agreement with the client supported by written statements from both sides. If an agreement is unreachable with the customer, Explore Sumba will charge for the portion of the service that has been given.


4. Reservations:

Reservation orders have to be sent in writing by e-mail and must include confirmed itinerary, date of arrival/departure, flight details, type of facility of services, number of person, and rooming list (for group). Reservations should be made as earlier as possible. (Earlier reservation will be confirmed earlier).


5. Confirmation:

Explore Sumba will send confirmations as soon as we get the confirmations from our suppliers (hotel, restaurant, etc). Explore Sumba will provide alternative facilities if certain services required cannot be confirmed.

6. Cancellation:

Every request to cancel a service has to be announced by letter, email or fax. The reimbursement will be calculated from the moment Explore Sumba receives the announcement (the customer can send the cancellation again, when there is no response from Explore Sumba within 24 hours). Every reimbursement will be processed within 30 days after Explore Sumba received the cancellation.

• In case of a cancellation 30 days before departure 20% of the total amount will be charged.
• In case of a cancellation from 29 to 10 days before departure 50% of the total amount will be charged.
• In case of a cancellation from 9 to 6 days or less before departure 75% of the total amount will be charged.
• In case of a cancellation 5 days or less days before departure 100% of the total amount will be charged.

7. Inclusions and Exclusions:

For inclusion and exclusion details please refer to the specific trip that was booked.

8. Children:

If you are traveling with children from the age of 0 to 2 and the child are sharing a bed and foods with their parents, they are free of charge.
If the children are from the age 3 to 8 and the child are sharing a bed with their parents there is a 50% discount

Need help?

Contact us at info@exploresumba.com for questions related to our Terms & Conditions.

 

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